Customer Testimonials

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water pump replacement. Serendipitously, only a few weeks later, my salesperson emailed me asking how things were going with the car, so I expressed mild frustration with the situation and implied that Kadlec should suggest some sort of remedy. In response, I received – crickets. A week later, I emailed my salesperson again telling him that if I didn’t hear from him, I would start writing negative reviews and gave him four more days to reply. That same day, I received a response. He basically summarized the car’s service history and said there was no way to prove it HADN’T been done. I responded by illuminating the fallacies in his rebuttal, then highlighted the irony of the SALES department can’t prove that it HASN’T been serviced (and it is their policy to not fix “stuff that isn’t broken”) while the SERVICE department says that if you can’t prove it HAS been done, then it needs to be done. His response was “Happy reviewing!” So I’m happily reviewing Kadlec Kia’s policy to sell unmaintained vehicles and not stand by their product. They clearly have no interest in customer retention, customer satisfaction, or operating with any sort of integrity. My best advice is to buy your used vehicle anywhere other than Kadlec Kia. They don’t complete long-overdue scheduled maintenance before the sale and they will refuse to stand by their product. TL;DR: BUYER BEWARE! Dealership sells vehicle significantly overdue for major scheduled service. Refuses to acknowledge or remedy their mistake.

I live in Ankeny, IA and this dealership is advertising a certified Kia Sedona SX. I worked with Chuck Mix to begin the purchase process 2 days ago. I took vacation to drive up and complete the purchase today, but I discovered about $4k in undisclosed damage to the vehicle upon my arrival. The vehicle was also not washed or cleaned out. I had made an appointment for 2pm this afternoon. The passenger side rocker panel is dented, creased, and rusting the length of the panel,, there are 2 grapefruit sized dents with scratches on the roof,, the rear bumper is dented, and there were multiple paint scuffs on the vehicle.. There was also yellow paint splatters on the front and down the drivers side that I did not take pictures of. I spent $50 in fuel, 6hours driving,, and a half day of vacation to complete the transaction which the dealership falsely claimed is certified. The salesman lied about the paint on the front of the vehicle and did not disclose any of the damage.